Skip to main content

Leading Through Crisis: Challenges, Lessons, and Tools

D’Auria, G., & De Smet, A. (2020, March 16). Leadership in a crisis: Responding to the coronavirus outbreak and future challenges [Web log post]. Available at

Recognizing the crisis conditions and demands that COVID-19 has introduced for organizational leaders, this article lays out five practices that can help leaders respond effectively through the uncertainty of the pandemic.

Jacobson, G. (2018, March 18). 5 Principles of a high reliability organization (HRO) [Web blog post]. Available at

Collaborative member Dale Marsden will be referring to these principles of an HRO in his discussion of leading through crisis. Jacobson’s summary may be a useful reference for those unfamiliar with this literature.